Return Policy

WE TRULY HOPE YOU ARE 100% HAPPY WITH OUR LASHES!

DUE TO SANITARY/HEALTH REASONS, LASHES ARE NOT ELIGIBLE FOR REFUNDS OR EXCHANGES.

IF A PRODUCT IS DEFECTIVE, YOU MUST NOTIFY US WITHIN 48 HOURS OF RECEIVING YOUR LASHES TO BE ELIGIBLE FOR REFUND OR EXCHANGE

SALE ITEMS: WHICH INCLUDES ITEMS SOLD WITH A PROMOTIONAL CODE OR MARKED DOWN IN PRICE, ARE FINAL SALE. NO EXCEPTIONS!

  

HOW TO RETURN AN ITEM TO DIDI BEAUTY BRAND 

AFTER YOU HAVE READ THE ABOVE, PLEASE EMAIL US AT INFO@DIDIBEAUTYBRAND.COM REQUESTING INSTRUCTIONS ON HOW TO RETURN AN ITEM

 

RETURNS PROCESSING TIME

RETURN PROCESSING TIME: ONCE WE HAVE RECEIVED YOUR PACKAGE, YOUR RETURN WILL BE PROCESSED WITHIN 5-10 BUSINESS DAYS. YOU WILL BE NOTIFIED VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED. IF YOU HAVE REQUESTED A REFUND DUE TO A DEFECT, PLEASE NOTE THAT YOUR BANKING INSTITUTION MAY REQUIRE ADDITIONAL DAYS TO PROCESS AND POST THIS TRANSACTION TO YOUR ACCOUNT ONCE THEY HAVE RECEIVED THE INFORMATION FROM US (TYPICALLY 2-5 BUSINESS DAYS). ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.